Frequently Asked Questions

Do you accept credit cards?

Yes! DriveUs accepts all major credit cards (VISA, MasterCard and American Express). All of our vehicles accept secure mobile payments - allowing you to complete your trip and receive a receipt on the spot.

Is there an automatic 15% tip or gratuity added to the hourly rate?

No. DriveUs doesn’t believe in automatic gratuities. Recognition of service through gratuity can be done at the passenger’s discretion.

Are there other hidden fees or fuel surcharge?

No. Our prices are all inclusive - including fuel, insurance and driver. We don’t believe in hidden fees.

Are the cars pictured on the website the actual cars available to your customers?

Yes! All of the vehicles showcased on our website are our own vehicles. We always provide the exact vehicle reserved. We don’t believe in bait and switch … if you pay for a 2021 Cadillac Escalade ESV Sport that’s exactly what will show up. 

Can we smoke inside the vehicle?

No. All of our vehicles are strictly non-smoking. However, we are happy to accommodate rest stops for a smoke break, if required.

Do your driver’s speak any other languages?

Yes! Several of our drivers are fluent in other languages. Simply advise us when making a reservation and we will do our best to accommodate.

Do you offer party buses or stretch limousines?

No. We are, however, happy to provide recommendations within Vancouver.

Will the car and driver be on-time?

Yes! Our drivers arrive 10-15 minutes prior to the scheduled trip to ensure prompt and timely departure.

Will my chauffeur respect my privacy and confidentiality?

Absolutely! Passenger comfort and confidentially are paramount. All our drivers have non-disclosure agreements that cover our passengers. What happens in the car remains in the car.

Can we drink alcohol in the vehicle?

No. It is against the law in British Columbia to consume alcohol in a vehicle.

Can I listen to my own music or playlist in the car?

Absolutely! All cars offer Bluetooth and Apple CarPlay audio connections. Our drivers are more than happy to connect your device(s) during your trip.

Book a car today

DriveUs is Vancouver’s Premier Luxury Chauffeured Car Service. We offer the latest and most luxurious vehicles driven by professionally trained and locally knowledgeable chauffeurs.

Featuring Vancouver’s newest luxury fleet of sedans and SUV’s. We provide exceptional service from our team of professional chauffeurs. Call us today and set up an account. After all don’t you deserve the best.

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